Network Support Analyst  

Remote based in Lexington, KY 

Reports to: Director, Contact Center Platform & Telecom  

Background Required: 5 years in a Technical Support role and 2-3 years in Account Management

Headline: Sun Auto Tire & Service is the fastest growing, top-10 independent tire dealer in the US with 500+ stores operating under multiple brands. We've been nominated a "Best Place to Work" and are a leading provider of vehicle after-market tires and repair services. We are increasing our footprint rapidly through both organic growth and acquisitions and seek candidates who are looking for a long-term career path and capable of growing into roles of greater responsibility.   

Job Scope:  

The Sun Auto Team is looking for a Network Support Analyst to assist in the management of their enterprise network platforms. This role will manage and support network services for retail and corporate locations. The ideal candidate will be self-motivated and work independently while managing multiple tasks simultaneously.  

Duties in the role include:  

• Coordinating the transition and replacement of services during acquisitions and large projects  

• Coordinating repair services through vendors and partners to restore services  

• Maintaining database and records of network services and platforms  

• Provisioning and decommissioning of network services (move/add/change) 

• Writing technical documents and procedures  

• Recommending improvements to enhance technical capabilities and reduce operational costs  

• Preparing required reports relevant to the operational performance and spend of network services 

Qualifications and Education Requirements  

• 5 Years experience in a technical support role 

• 2-3 Years experience in account management/support 

• Knowledge of network platforms 

• Bachelor’s Degree in technology or business administration field preferred 

Benefits   

At Sun Auto we recognize that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs as well as:   

• Medical, Dental and Vision Insurance   

• Health Savings Account with Company Contribution   

• 401(k) Retirement Plan with Company Match   

• Paid Vacation and Sick Days   

• Employee Discounts   

• Educational Assistance   

• Company Paid Life Insurance   

• Company Paid Short-Term Disability   

• Long-Term Disability Insurance   

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

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